White Papers

5 Ways to Significantly Improve Your Service Desk

The way that IT services are sourced, delivered, and supported has changed, with more and more services procured externally when it makes business sense to do so.
This paper looks at the impact these changes have on IT service desk operations, in particular on what it means for the IT service management (ITSM) tools used to deliver IT support and –potentially – wider enterprise service management scenarios.

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