6 Features Every SIAM-Compliant Service Management System Must Have

Many enterprise service management tools claim to be SIAM compliant, but most are not. But how can one distinguish between tools pretending to be SIAM compliant and tools that are SIAM compliant? This white paper explains which requirements must be met to be SIAM compliant and how this can be tested. A system should not be considered SIAM compliant unless it provides these six capabilities out of the box.