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Extending ITSM Capabilities to Include Information Security Management

Learn All About the Benefits of an Integrated Approach

With the growing need for enterprises to comply with data protection legislation and security standards comes the need to set up a system to support and monitor data protection and security procedures. This white paper investigates if it is a good idea to use the existing IT service management (ITSM) system or enterprise service management (ESM) system for this purpose and identifies the functionality an ITSM system should have to be successful in this domain.

Authors Wouter Wyns, service management architect at 4me, and Geert Antheunis, IT service management consultant at Three Headed Giant, show that there are many benefits in adopting an integrated approach and blending the IT service management system and IT security system together.

4me whitepaper - Extending ITSM capabilities

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