The Key to Increased Self- Service Adoption
Turn Your Self-Service Portal Into the Most Valuable Resource for Employees
Most IT departments already have a self-service portal, but they struggle to get their employees to use it. For various reasons, employees continue to call or email the service desk whenever they need help from the IT experts. That is a shame because the self-service portal offers many advantages for the employees and the IT department.
So how can an IT department get its employees to stop using the phone or email and start using the self-service portal?
Download this white paper to find out how to increase self-service adoption.